Frequently Asked Questions
Everything you need to know about shopping with Pacifica.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 days for international delivery.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please visit our returns portal to initiate a refund or exchange.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your Pacifica account.
Do you offer international shipping?
Yes, Pacifica ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Many of our products include a manufacturer's warranty. Specific warranty details can be found on individual product pages or by contacting our support team.