Returns & Exchanges

At Pacifica, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer hassle-free returns and exchanges within 30 days of delivery for a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our processing center.

• 4.
  Receive Your Refund

  After we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.